When you block an app, users who have the policy are unable to install it from the Teams app store. Target will not knowingly work with vendors or factories who use physical abuse or … A timekeeping policy informs employees of the method for recording time worked and the importance of accurately recording their time. Include this template in your Employee Handbook. Maintaining a high standard of cleanliness and order gives you an edge over stores that haven’t established similar standards. Documents employees need for travel (e.g. Who will be responsible for the general housekeeping of the store? Otherwise, your employees will be able to take advantage of you and your company should they find any loopholes regarding its policies. Safety rules, customer service rules, rules on accepting credit cards and closing out the cash register. What goes on behind the scenes of your retail business is vitally important because the support systems you put in place are what keep your business alive and well. “What goes on behind the scenes of your retail business is vitally important because the support systems you put in place are what keep your business alive and well.”. How will you respond to customer complaints and other interactions? Employees appreciate guidance about appropriate business attire for your workplace—especially when you specify a rationale for the dress code that your team has selected. Workplace Policies. It’s easy to always be working and even if you love what you do, it’s not healthy to never have an off switch. That way, employees and managers can turn to the manual if there is ever a disagreement or misunderstanding. The following policies apply to content and metadata (including publisher name, product name, product icon, product description, product screenshots, product trailers and trailer thumbnails, and any other product metadata) offered for distribution in the Store. What contingency plans do you have in place in case of emergencies. FREE coupons are not accepted, and the fine print, to minimize cashier uncertainty, is that the word FREE can’t appear on the coupon. What happens after someone steals from your retail store? Before you head out for your next grocery shopping spree, read ahead for eight of the best store policies you can (and should) take advantage of, from return policies to coupon-filled apps. A government-issued photo ID and order number will be required for pickup. Payment Policies – Payment handling policies and procedures are essential to any retail operation, especially if your goal is to provide the kind of smooth, pleasant service that keeps customers coming back. Leave policies should be flexible and non-punitive, and allow sick employees to stay home and away from co-workers. If employees travel for work, or incur other business-related expenses, have them maintain an expense log and submit reimbursement requests in writing. Set your policies in writing and make sure everyone understands how you expect your business to be represented. Take time to think these various details through, then schedule times for each task to be done and who is to do it. Organizations find that a policies and procedures manual (aka Operations Manual) is a useful training tool for new employees and a reference tool for efficiently dealing with customers. 3. Outline the policies that affect your employees. This includes casual, part-time and full-time employees and those on maternity leave or career breaks. Also ask your local sheriff’s department or police agency to suggest what instructions you should include in your employee manual and training. Retail stores are extremely vulnerable to lawsuits with significant financial consequences. Additional policies. 3. Do you accept all forms of currency? classes? Resource and data recovery policy: All employees should be familiar with the processes for recovering information if it becomes lost, inaccessible, or compromised. Depending on your lease, your landlord may take care of exterior landscaping and building maintenance. Written policies are a great way to protect yourself, while also providing a safe, fair working environment for your employees. What is your customer care vision (i.e. Policies Involving Customer Service. Keeping your employees happy yet making sure they follow all the rules within your operation can be tricky. Depending on your stance, you can also include policies regarding: Kids in the salon, Pets in the salon, Using mobile phones during the treatment, Eating and drinking during the treatment; Example: As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. Housekeeping Policies – Regardless of the industry your retail business is in, consistent housekeeping is always necessary. What special services will you offer your customers? We crafted a template to help you communicate your basic workplace policies pertaining to confidentiality, health & safety and anti-violence practices. This could refer to: Regular trainings your company conducts (related to the new hire’s position) Conferences and workshops; Resources (e.g. Purpose The purpose of the Key Control Policy is to protect the property and privacy of Williams College, and of individuals assigned to use College facilities, by limiting access to such facilities to assigned individuals and to their Supervisors. Establishing policies and procedures that identify how customers are served is vitally important in a retail store. Sherene Funk is the author of the contemporary romance Autumn in Your Arms and two small business e-books. Will you be available for calls or emergency concerns after hours? Skip Navigation Healthconnection℠ 404-778-7777 gift wrapping? Those are more or less the same policies in place at the Giant Company: masks for all employees, more frequent cleanings, metering the number of shoppers in the store … How do you want returns and exchanges handled? Safety & Security Policies – “Each year, American retailers suffer billions of dollars in crime losses,” says Entrepreneur. Additionally, keep a bulletin board in the back of the store where you can post important notices for employees. Work rules protect your business and your workers and if correctly implemented and executed, create and maintain a better work environment for all. Set exp… How to Bootstrap for a New Startup by Hiring Freelancers, The Complete, 12-Step Guide to Starting a Business. You’ll most likely need to have a Privacy Policy agreement if your business collects any personal information from shoppers: 1. Most of the work happens before you ever begin to write. Once you're open for business, things will happen very quickly, so you want to be able to create the work ethic and atmosphere you want in your business before you open. Require associates to wear masks or face coverings. Here are some things to consider when drafting your security policies: It’s important to assess your current policies and procedures and identify areas of need so you can improve internal controls and eliminate risks in the operation of your retail store. Developing customer-service policies and procedures, to be followed by each retail store employee, is essential to ensure quality in service. Keep an employee bulletin board in the back of the store where you can post important notices. You can use these sample dress code policies to tell employees how you expect them to dress for work. Employees must be trained in customer service and store procedures, such as cash handling and internal controls. Employees should begin preparing at a designated time for the store to close. Whether your retail website asks users to enter their email addresses or phone numbers 2. It’s a roadmap of how they should act, and it speaks to your company culture.Some of the basic information you’ll want to include in your code of conduct includes: 1. Rather than running your business in an informal, by-the-seat-of-your-pants manner, before you open your business, write down rules that outline every one of your expectations. Write up a plan that includes what your realistic hours per week should be, including networking functions and online social marketing, extra time spent on the weekends spent taking up the slack from the week, casual phone conversations that turn into business, and stick with the plan. Take a look to see the recommended sample policies that don't sap employee spirits and steal their lives and private time. Keep your hands clean. Employees appreciate guidance about appropriate business attire for your workplace—especially when you specify a rationale for the dress code that your team has selected. To be effective, policies need to be publicised and provided to all existing and new employees. Having policies in place can calm those storms of doubt your customers might have. Laws vary by location, but most places require that one person must see the shoplifter take the item, conceal it and exit the store without paying for the merchandise, all while never taking their eyes off the shoplifter. Will you offer a customer loyalty program? Retailers believe that a consistent standard for cleanliness and orderliness gives them several advantages over stores that don’t have a cleanliness standard. If you own the building, however, it’s all up to you. By Mark Williams, Director of Operations, BizFilings Managing the employees in your workplace effectively necessitates that even the smallest of businesses set up work rules. What about alterations? Developing customer-service policies and procedures, to be followed by each retail store employee, is essential to ensure quality in service. Your business’s code of conduct is the first place employees should look when they have questions about ethics and compliance. Decide how you would like your retail store and your employees to handle these common retail scenarios and document each policy in a procedures manual. This includes Buy One, Get One Free offers. The Balance suggests asking yourself the following questions when determining what your policies will be: As you can see, there are a lot of situations—many of which may not be on this list—that require a good amount of thought, along with a set of straightforward guidelines. If your business is in a shopping center you will most likely be required to remain open certain hours as part of your lease, especially if you rent in an indoor mall. Please drain gasoline or other flammable materials prior to returning. alterations? Editor’s note: We continue to provide resources that allow our associates to adapt to changing needs resulting from COVID-19. Leave policies should also account for employees who need to stay home with their children if there are school or childcare closures, or to care for sick family members. In this edited excerpt, the authors describe six key systems you need to put in place before you open the doors of your retail business. One way to reduce the chance of robbery is to reduce the amount of cash you have on hand. If you own the retail space, who will maintain the parking area? Store policies give an extra boost of confidence in shoppers because they see that if something should happen to their order, the store owner has already covered it. Business hours include behind-the-scenes tasks such as receiving, preparing/tagging merchandise, cleaning and facing shelves, setting up displays, doing cash counts, ordering new merchandise, recording markdowns, etc. Work rules protect your business and your workers and if correctly implemented and executed, create and maintain a better work environment for all. To accomplish this, you need to define acceptable and unacceptable use of systems and identify responsibilities for employees, information technology staff, and supervisors/managers. We take Internet coupons with only two restrictions. Make sure forms of payment, returns, layaways and other policies are clearly posted for customers to see and train your employees on how to enforce them. Be sure to keep a copy near the cash register for easy reference. Resources for Emory Healthcare employees including benefits information, virtual desktop, Information Services support, walks and races and more. Content Marketing Can Help! Additional policies. As a small business, you owe it to your employees to provide fair pay (even if you cannot provide Costco-level pay) and to do what you can to provide them with a happy work environment. Business hours include behind-the-scenes tasks such as receiving, … At Lowe’s, we understand the important role our stores play in providing essential products and services to our customers, government officials and first responders, and we have taken steps to ensure we can continue to support customers and our more than 300,000 associates. Talk to local law enforcement departments for suggestions on what you should include in your employee manual and training. Questions to consider when writing your customer service policies include: 4. At our store in Ashland, KY, we are required to open our purses at the close of business every evening so management can make sure we're not walking off with an unpaid $99 end table. Examine policies for leave, telework, and employee compensation. Depending on the conditions of your lease, exterior landscaping and building maintenance may be handled by your landlord. Although many retailers don't have many problems with crime, it's certainly something you need to be on the lookout for in your daily operations. You'll need to decide which credit cards, if any, you'll accept. Copyright © 2021 Entrepreneur Media, Inc. All rights reserved. Keeping your employees happy yet making sure they follow all the rules within your operation can be tricky. Procedures, on the other hand, enumerate lower-level processes and provide steps your employees need to take to adhere to your policies … The purpose of the Key Control Policy is to protect the property and privacy of Williams College, and of individuals assigned to use College facilities, by limiting access to such facilities to assigned individuals and to their Supervisors. How much money will you keep in the till? Apple offers in-store pickup for many of the items available on the Online Store. Home & Garden equipment: is returnable within 90 days. Establishing policies and procedures that identify how customers are served is vitally important in a retail store. These are the broad guidelines that outline the general practices to be followed by all employees to achieve your goals. Many small retailers sign up for MasterCard, American Express, or Visa and willingly pay the small percentage to let a bank operate their credit departments for them. For just $5 per month, get access to premium content, webinars, an ad-free experience, and more! Add one more list of tasks to oversee. We’ll explain why store policies are just as important for your business as the products you sell. What information is required from a customer paying by check? Code of conduct. Code of ethics 2. Recognition has been given to the fact that Facilities has responsibility for the maintenance of all spaces, including all building systems, and as such, may have a need for access to certain spaces occupied by others. Universal process of organizing people and resources efficiently so as to direct activities towards common goal and objectives. Policies are more than daily procedures and work rules; they're a road map for success. We recognize that cell phones (and smartphones especially) have become an integral part of everyday life. Will you use one individual or hire an outside cleaning service? How do you plan to reduce external network threats? Identify key processes and tasks in your business, and develop standard operating procedures (SOPs) for each. Customer Service Policies – Because your employees are the face of your business, it’s important to create thoughtful customer care policies and put them in writing so everyone understands how you expect your business to be represented. The key is to spell out all your policies clearly and fairly in your employee handbook (and elsewhere in your operation if necessary via signage). Here are 2 Things You Should Do to Prepare. Want to Start a Business in 2021? If you've launched a retail business, figuring out retail store rules and regulations for employees from scratch may seem baffling. A graduate of Brigham Young University, she worked in advertising for many years before moving to her current writing position at Rain Retail Software. Your workplace policies help you build a lawful and pleasant workplace where your employees can thrive. The purpose of an employee manual is to provide a written agreement as to how employees are expected to behave in the workplace. As your business grows and you gain more experience operating your retail business, periodically review and revise policies as necessary. It builds upon the values we share. The store should be opened to the public on time, indicated with signs or lights as appropriate. Take a look to see the recommended sample policies that don't sap employee spirits and steal their lives and private time. 2. Wash your hands often with soap and water for at least 20 seconds. Customers are safer, their confidence in you is higher, and your sales are enhanced by a well-kept enterprise. These are the broad guidelines that outline the general practices to be followed by all employees to achieve your goals. Store Administration, HR Policies, Store Employees and Services 1. Air conditioning, elevators, lighting, and computer terminals all require technical maintenance. A safe, which isn't visible from outside the store, should be located on your premises; don't keep large amounts of money in it for any length of time or for predictable time periods if at all possible. That way, employees and managers can turn to the manual if there is ever a disagreement or misunderstanding. Only you or the person designated by you may pick up the item(s) purchased. Customer service can be as simple as saying hello to customers as soon as they step through your doors. 1. A government-issued photo ID and order number will be required for pickup. We take Internet coupons with only two restrictions. What Is Driving You to Want to Build a Business. Deliveries? She researches non-stop to see what successful retailers do and loves to share what she learns with small business owners. Employee Store (E-Store) Purchases (Freeport only) E-Store merchandise is sold “as is” and all sales are final. Only then can the store employee who witnessed the … Apple offers in-store pickup for many of the items available on the Online Store. To be effective, policies need to be publicised and provided to all existing and new employees. By Mark Williams, Director of Operations, BizFilings Managing the employees in your workplace effectively necessitates that even the smallest of businesses set up work rules. Enhanced social distancing protocols by adding dedicated social distancing ambassadors responsible for monitoring customer flow in garden centers and front-end areas and to enforce customer limits to allow proper social distancing. Or whether your physical store asks shoppers for an email address in person when they’re completing their transaction at the registers 3. Retailers who neglect repainting, cleaning windows, replacing worn fixtures, and basic janitorial service often pay for it in reduced customer traffic. Attendance requirementsSpell it all out for your employees. Amplify your business knowledge and reach your full entrepreneurial potential with Entrepreneur Insider’s exclusive benefits. This includes casual, part-time and full-time employees and those on maternity leave or career breaks. Is it a high-ticket item your customers will be unable to pay cash for? One of Marc's most popular sections is our discount Closeouts Department. You must be a global admin or Teams service admin to manage these policies. Be sure to keep a copy near the cash register for easy reference. If your business is in a shopping center, you may be required to remain open during particular hours as part of your lease agreement, especially if your store is located in an indoor mall. Each year, American retailers suffer billions of dollars in crime losses. Then, both male and female employees should wear suits, ties, white shirts and appropriate shoes. Managing of promotions and events: Stores rely … Only you or the person designated by you may pick up the item(s) purchased. Decide how you would like your retail store and your employees to handle these common retail scenarios and document each policy in a procedures manual. Business owners all try to set an example for employees by sweeping, restocking, filing, and dusting as needed rather than waiting for a set time. For all employees. We believe our paid sick time and vacation time policies for hourly employees are very competitive by retail standards. She is a voracious reader who owns more books than she can ever read in this lifetime. Plus, enjoy a FREE 1-year. It is important to create policies and procedures for shoplifting in your retail store. Organizations need to develop policies and procedures that reflect their vision, values and culture as well as the needs of their employees. Your business’s code of conduct is the first place employees should look when they have questions about ethics and compliance. If not, which forms of currency will be accepted by your store? All store and warehouse employees are required to wear masks or face coverings during their shifts. Extended through July 5, 2021 loopholes regarding its policies ever begin to write of. Procedures and work rules protect your business 4 - Put the policies that do n't sap employee and... 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